When you have a solid understanding of what users love and hate about your solution, your product development efforts can become much more strategic. Instead of building every feature, just build what leads users to advocate for your solution.
Though users may not play a huge role in the initial purchase, adequately meeting their needs is vital for retaining key accounts. Whether you’re offering productivity software or a specialized SaaS solution, Cascade Insights finds out how well your solution helps users accomplish their jobs-to-be-done.
Improve Customer Satisfaction
In tech, it’s common to see applications or services that have robust functionality but are a complete nightmare to use. The average B2B company’s customer-experience index rating comes in at less than 50%.
Cascade Insights’ User Persona Research can help you determine what adjustments are needed to improve customer satisfaction and lower churn.
Go Beyond Simple UX Research
Cascade Insights’ B2B User Persona Research dives much deeper than just how a user interface is interacted with. Through double-blind research, you’ll gain clarity around the needs, pain points, and behaviors of users. We also delve into ease of integration, onboarding experiences, and what ROI end-users and business leaders see from the solution
When Do You Need B2B User Persona Research?
B2B user persona research is ideal for organizations that are:
- Currently building a new solution.
- Modernizing the feature set or UI of an existing solution.
- Struggling to prioritize product decisions.
- Receiving user complaints.
- Facing competition from organizations that have launched elegant software solutions.
- Seeing increased customer churn due to poor customer satisfaction.
15 Years In the Tech Sector, Thousands of Conversations With B2B Buyers
We only work with companies that create B2B technology products and services. This has been our specialization for more than a decade. Each day, we interview and survey B2B customers on their tech stack, pain points, and business needs. This B2B context lets us ask better questions, find better research participants, and generate better recommendations.
The Right People for B2B User Persona Research
- Current end-users such as salespeople, factory workers, healthcare providers, information workers, business executives, technical staff, developers, IT professionals, etc.
- Competitor customers in the same market segments your solution targets.
The Right Questions for B2B User Persona Research
- Who are the primary users of our solution? How are they using and engaging with it? What are they trying to accomplish?
- Is our UI intuitive and easy to navigate? What’s the user experience like?
- How is our solution helping customers achieve their jobs-to-be-done?
- What do users find unique about our solution? What’s most useful to them?
- What features go unused due to a lack of user education? What features lack utility?
- Which specific aspects of users’ jobs affect how they use the tool? How does this compare to what we originally expected?
- Have users ever been tempted not to use the solution or look for another solution? What prompted this?
- What are users’ biggest concerns when using a solution such as ours? What’s not working for them?
- What are their workarounds for obstacles they encounter? How do they use the product differently than we originally considered?
- Will users encourage decision-makers to re-purchase? Are they likely to recommend our solution to peers?
- How does our solution integrate into a customers’ overall ecosystem? What other products do customers use in tandem with ours? Why is that?
- How do users think our solution compares to competing solutions?
